广州天河区粤英Hotline客服/朝九晚六/无夜班PURPOSE•Providequali

粤英Hotline客服/朝九晚六/无夜班
PURPOSE
•Providequalityservicetoadvisors/bankers&brokersinanefficientandeffectivemanner.
KEYACCOUNTAIBILITIES
•Handleenquiriesfromadvisors/bankers&brokersregardinglifeinsurancefromallchannels(iehotline,email,facsimile,LiveChat.etc)
•Resolveproblemandcomplaintintimelyandprofessionalmanner•Otheradhocduties
•Shiftdutyisrequired,fromMondaytoSaturday

QUALIFICATIONS/EXPERIENCE
•Matriculatedorabovequalification
•Atleast2yearsworkexperienceinfinancialinstitutions,preferablywithexperienceinBankorCustomerServicearea
•ExcellentTelephonemanners
•Excellentcommunicationskillsandproblem-solvingabilities
•GoodorganizingandplanningskillsKNOWLEDGE&TECHNICALSKILLS
•PCliterateinMSOfficeespeciallyMSexcel
•Goodcommunicationandlisteningskills
•ProficiencyinwrittenandspokenCantonese,EnglishandMandarin(IndividualtestwillbeconductedbyCEManager)
•Chinesewordprocessingwith25wordsperminute
•Proactiveandpositiveattitude
•Flexibleandabletoembracechangeandlearning
•Abletodeliveroncommittedaction

薪资福利：
#综合薪资=底薪+绩效=月综合6-8k（岗位是固定薪资，不扣减绩效部分，面试通过后定薪）+年终奖+节日福利
#五险一金、年度体检、带薪年假
#不定期下午茶、不定期团建、专业提升培训

工作时间：
9:00-18:00，周六下午和周日固定休息
工作地点：天河区高德置地冬广场